Refund Policy

1. Free trial

New users can start a 3-day free trial. A card is required to start the trial, but you won't be charged during the trial period. If you cancel from the Settings → Billing page before the trial ends, no charge is made to your card.

2. Automatic renewal

When the 3-day trial period ends, if not canceled, the subscription automatically moves to the Starter monthly plan and the first charge is made at that point. After that, all subscriptions (Starter, Pro, Agency) renew automatically according to your chosen billing period (monthly or yearly) unless canceled. You're not notified by email before the renewal date; you can always see the current renewal date and amount on the Settings → Billing page.

3. Canceling your subscription

You can cancel your subscription at any time, with no extra steps or support request needed, from the "Manage Subscription" link on the Settings → Billing page. This link takes you to our payment provider Paddle's self-service billing portal. Cancellation doesn't take effect immediately — it takes effect at the end of the current paid billing period, and you keep access to the Service until then.

4. Refund rule

As a general rule, no partial or full refund is issued for a billing period that has already started — when you cancel your subscription, you keep access until the end of the period, but you can't request a refund for the remaining time. The free trial period is already free, so this rule doesn't affect the trial.

Refund requests are reviewed individually by our support team in exceptional cases such as the following:

• An incorrect amount or duplicate charge was made,
• You were unable to access the Service for a billing period due to a technical failure on our part,
• Cases where applicable consumer law requires otherwise.

If you have an exceptional refund request, reach us within 14 days of the charge date via the contact page or directly at merhaba@agencyradar.com.tr; please include the transaction date, amount, and reason for your request.

5. Processing refunds

Approved refunds are issued to your original payment method through Paddle, acting as Merchant of Record. The refund may take a few business days depending on your card-issuing bank's processing time.

6. Plan changes

Upgrading to a higher plan takes effect immediately; the price difference is prorated on your next invoice. Downgrading to a lower plan takes effect at the end of the current billing period; no refund is issued for the current period.

7. Contact

For questions about this refund policy: merhaba@agencyradar.com.tr